Multus, llc guarantees that the Universal Utility Handle will operate as advertised. This warranty applies when the product is used under normal conditions for which it is designed. The product is warranted to be free from defects and workmanship for a year from the date of the original purchase. Any defect of the handle or parts will be replaced with an identical replacement or with a product of comparable value. This warranty does not cover accidental damages, unreasonable or improper use, normal wear and tear, improper handling or damages caused by a common carrier, loss of use or consequential damages, nor does it cover repairs attempted by unauthorized persons. If a common carrier damages your product, contact them immediately to file a claim. If you should need to return your purchase, please mail to Multus, llc 1916 Bullard Avenue, Metairie, La 70003. You will need to mail the product to us with the original sales receipt from an authorized retailer with explanation of how it happened in order to obtain a return authorization for your replacement.